POTN makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion. Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:

• The normal delivery time for the products are shown as part of the products description.
• If the delivery date is to be any longer than this time you will be contacted by one of the POTN sales representatives.
• In the event that the goods do not arrive, please contact the phone number listed within the product information on the website
• All orders will be shipped by recognised carriers or the Royal Mail.
• POTN can only ship goods to the credit card holders address.
• POTN is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of POTN staff

Where an order is placed from a country outside of the European Community, we will require a interantional bank transfer to a nominated account before we can ship any goods. For orders outside of the UK, place the order and we will contact you regarding delivery of the goods and the costs for your country. No money will be taken from the credit card until you have accepted any additional costs for overseas shipping.

In the event that there is a problem with the goods, please contact the phone number listed within the product information on the website

• We must be informed of the problem with the order within 7 days of receipt of the product.
• Depending on the reason for return, a restocking fee of up to 30% may be charged.
• POTN is not responsible for any additional costs as a result of fault product, unless prior consent is given in writing by a member of POTN staff
• This does not effect your statuatory rights.